Cierra Colelli

Hotel Testimonial

I spent my IHG Academy work experience placement working in the Food and Beverage department. In my role here as a Hostess, I was able to learn many skills and gain great first hand experience interacting with guests and other members of my team. This allowed me to understand my role as well as the roles of my colleagues, which is critical to being successful on a Food and Beverage Team. I have had the opportunity to take on responsibilities beyond my title, such as training for lunch and dinner service as well as learning to manage food and beverage reservations. My experiences have allowed me to become familiar with the standard of service that is expected in a hotel, and to deliver it. My managers and mentors taught me to always be one step ahead of the expected service and this has pushed me to constantly work hard to surpass their expectations as well as those of our guests.

Participant Testimonial

I enjoyed being able to work with amazing people everyday as well as meet new guests from all over the world, especially meeting fellow Canadians. Though my workdays often started very early in the morning, going to work in a positive environment allowed everyone to have a great time working together and providing great service. It was amazing to be able to hear such great feedback from guests, not only about their dining experiences but also regarding our services. Being able to form relationships with a guest on extended stays was also one of my favourite aspects of my job.

Partner Information

When I complete my work experience placement, I plan to either continue my education or look for a full time position within IHG. My placement here with IHG has prepared me for what the hospitality industry is all about - people and the importance of meeting the expectations that guests have by delivering top-notch service and going above and beyond their expectations. I am grateful for my experience here because I was pushed by my managers and team members to anticipate the needs of guests to provide excellent service while working effectively with other members of my team. This will be an invaluable experience which I can take with me into my future career.

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